Privacy Policy

1. Who is responsible for your data

The data controller for information collected through this website is PT Lumbung Kayu Lestari, operating the Nauteaka brand in Indonesia.

For privacy-related questions or requests, contact us at info@nauteaka.com.

2. Information we may collect

We may collect information that you provide directly to us, including:

• name and company name;
• email address and, when provided, telephone or WhatsApp number;
• country;
• product or enquiry type;
• estimated quantity, project requirements and project details;
• specifications, drawings, cutting lists or other files you choose to send to us;
• other information contained in your correspondence with Nauteaka.

Our hosting infrastructure may also record standard technical information such as IP address, browser type, device information, referring page, requested pages and security or server log data.

3. How we use personal information

We use personal information where reasonably necessary to:

• respond to enquiries and quotation requests;
• review technical specifications and project requirements;
• communicate about samples, documentation, availability, pricing and supply;
• manage prospective and existing customer relationships;
• operate, secure and improve our website and communications;
• prevent misuse, fraud or security incidents;
• comply with applicable legal, accounting, tax or regulatory obligations.

4. Legal bases for processing

Where data-protection law requires a legal basis, we may process personal information because it is necessary to respond to your request or take steps before entering into a business relationship, because we have a legitimate business interest in responding to professional enquiries and operating our services, because we must comply with a legal obligation, or because you have given consent where consent is required.

5. Website analytics and cookies

Nauteaka may use website analytics and diagnostic tools, including services such as Google Analytics and Microsoft Clarity, to understand how visitors use the website and to improve usability and performance. If these tools are enabled, they may process information about your device, browser, IP address and interaction with the website.

Where applicable law requires consent for non-essential analytics or cookies, such technologies should only be activated after the required consent has been obtained. Essential technologies required for security and basic website operation may be used without optional analytics consent where permitted by law.

6. WhatsApp and external communication services

If you choose to contact Nauteaka through WhatsApp, email or another third-party communication service, information may also be processed by that service provider under its own privacy terms. Nauteaka uses the information received through those channels to respond to your business enquiry and manage the resulting correspondence.

7. Sharing of information

We do not sell personal information. We may share information with service providers that support our website, hosting, email, communications, analytics, IT security, accounting, professional advice or other operational functions, but only where this is reasonably necessary for the relevant service.

We may also disclose information where required by law, regulation, legal process or a competent authority, or where necessary to protect our legitimate rights and security.

8. International data transfers

Nauteaka operates from Indonesia and works internationally. Personal information may therefore be processed in Indonesia and, depending on the service providers used, in other countries. Where applicable law requires safeguards for international transfers, we will use appropriate contractual, technical or organisational measures.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries, quotations and customer relationships, maintaining business records, resolving disputes and meeting legal or regulatory obligations. Retention periods may vary depending on the nature of the enquiry or transaction.

10. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or alteration. No internet or email transmission can be guaranteed to be completely secure, so sensitive commercial documents should only be sent through channels you consider appropriate for the project.

11. Your privacy rights

Depending on the law that applies to you, you may have rights to request access to your personal information, correction of inaccurate data, deletion, restriction of processing, objection to certain processing, data portability, or withdrawal of consent where processing is based on consent.

To exercise a privacy right, contact info@nauteaka.com. We may need to verify your identity before completing certain requests.

12. Business communications

We may follow up on enquiries and existing business relationships where reasonably relevant to the products or projects discussed. Where marketing consent is legally required, marketing communications will be sent only on an appropriate lawful basis. You may ask us to stop marketing communications at any time.

13. Children

Nauteaka is a business-to-business website intended for professional buyers and is not directed to children. We do not knowingly seek to collect personal information from children.

14. Changes to this policy

We may update this Privacy Policy when our website, technology, service providers or legal obligations change. The current version will be published on this page with its effective date.

15. Contact

PT Lumbung Kayu Lestari
Nauteaka
Indonesia
Email: info@nauteaka.com
Website: nauteaka.com